Everything in our shop is made to order, in the colors you choose. Here is how long that takes, what shipping costs and what happens if something goes wrong.
Where we ship
We ship within the United States (all 50 states and Washington, DC), including PO boxes and APO/FPO addresses that the carrier accepts. We do not ship internationally yet.
Making and shipping time
Because each order is made after you place it, please allow 3 to 7 business days before it ships. Once it ships you get an email with a tracking number. USPS delivery usually takes 2 to 5 business days after that. If we cannot ship within the time we tell you, we will email you before that date with a new date and the option to cancel for a full refund.
Shipping rates
Shipping is a flat $9.99 per order, anywhere in the United States. Several items in one order ship together for the same rate as long as they fit in one package.
Orders ship by USPS Ground Advantage with tracking. The rate is shown at checkout before you pay.
Wrong or incomplete address
Please check your address at checkout. If a package comes back because the address was wrong or incomplete, we can send it again once you cover the shipping a second time.
Lost packages
If tracking shows no movement for 7 business days, or says delivered but you did not receive it, email us at support@evillabs.shop. We will open a search with the carrier and, once the carrier confirms the loss or after 15 days with no update, we will send a replacement or refund you, your choice.
Damaged, defective or wrong items
If your order arrives broken, defective or not what you ordered, email us within 7 days of delivery at support@evillabs.shop with your order number and photos of the item and the packaging. We will remake and reship it at no cost, or refund you in full, your choice. You do not need to send the item back.
Returns and cancellations
Every item is made after you order, in the colors you pick, so we cannot accept returns or exchanges for a change of mind, or because the colors look different from the preview (screens vary). You can cancel for a full refund until we start making your order: email us within 24 hours of ordering. After that, the damaged, defective and lost-package promises above still apply in full.
Refunds
Refunds go back to the original payment method within 5 to 10 business days of being approved.
Contact
Questions about an order? Email support@evillabs.shop and include your order number.